FAQ

If my size is not listed, how do I find future availability?

Sign up for back in stock notifications with your email on the desired product page.

How do I determine my size in Gordon Rush footwear?

Please see our Size Chart section.

What payment types do you accept?

We accept all major credit cards, PayPal Pay, Apple Pay, Amazon Pay, Google Pay and AfterPay.

Will I get a receipt when I order?

Yes. As soon as your order is placed, you will view a confirmation page with your order number and will have the option to print. An order confirmation email will also be sent immediately upon ordering with a copy of your receipt included in the body of the email.

How do I track my order?

Once your order is processed for shipping, you will receive an email with your tracking number. 

How long will it take to receive my order?

Depending on the shipping option you selected at checkout, your order will be delivered anywhere within 4 to 10 business days after your order is processed. If you are at all concerned about your order, please contact our support team and we can advise you on the progress of your order.

What shipping method do you use?

We offer FedEx ground for all U.S. orders.

Shipping, Delivery & Risk of Loss

We are not responsible for packages that have been lost or stolen after leaving the Gordon Rush facility. Risk of lost/stolen/damaged packages purchased from gordonrush.com transfer to the recipient upon delivery of your items from our facility to the carrier. Should anything happen to your order after it has been delivered please file a claim with the delivery service. 

What do you charge for shipping?

FedEx ground shipping is complimentary on all orders shipping within the U.S.

Do you ship to Hawaii and Alaska?

Yes, we offer complimentary Fed Ex Ground shipping to Hawaii and Alaska.

Do you ship to P.O. Boxes?

No, we do not ship to P.O. Boxes. 

Can I cancel or change my order?

Our orders are immediately sent to be processed and submitted, so making any changes to your order can be difficult. Because of this, please ensure that all details are correct before your order is submitted. If you have an issue with your order, please contact our Customer Service team. 

What is your Return Policy?

We want you to be completely satisfied with your Gordon Rush purchase; therefore, we gladly accept returns on any merchandise purchased from the Gordon Rush website within 30 days of delivery for a full refund. The item(s) must be in its original packaging and in unworn and unused condition. Any item(s) received after 30 days will only be eligible for store credit. All items that are on sale are final sale and cannot be returned or exchanged.

For all domestic orders: Start your return and have your order number ready. Once approved, you'll receive an email confirmation with your pre-paid return label and tracking details. Be sure to save your confirmation email for your records before dropping off your return package at a FedEx Drop Box or FedEx store. 

You'll receive an email notification as soon as your returned item(s) have been received and quality inspected by our team. If the item(s) meet the return criteria specified above, your refund will be issued back to the original method of payment within 7 business days of receipt. 

If you receive an incorrect item or if the merchandise is damaged or defective in any way, please contact us immediately by emailing support@gordonrush.com. Please note that items that are damaged as a result of normal wear and tear, misuse, or accident, will not be considered defective and will be unable to be warrantied.

What is your warranty?

All purchases made through gordonrush.com come with a six month warranty.

What is your International Shipping Policy?

We are currently not offering any international shipping options.

Please note: Your order will be subject to duties and taxes on top of the purchase price of your shoes. We do not cover these costs and they will be billed directly to you. Payment of these duties is typically required before final delivery. The tax/duty rate is dependent on your location and is subject to fluctuation. 

Also, all prices on our site are listed in US Dollars. If you are purchasing outside of the US, you will be charged the USD equivalent of the total price plus shipping in your local currency, subject to daily exchange rates. 

What is your International Return Policy?

We want you to be completely satisfied with your Gordon Rush purchase; therefore, we gladly accept returns on any merchandise purchased from the Gordon Rush website within 30 days of delivery for a full refund. The item(s) must be in its original packaging and in unworn and unused condition. Any item(s) received after 30 days will only be eligible for store credit.

For international returns outside of the US, indicate on package "RETURN, NO DUTIES" or your package will be returned to you. If you choose to return your product and you are based outside of the United States, we will not be responsible for any duties/customs that you have paid. Free returns and exchanges are only offered within the US. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by Gordon Rush. 

To begin a return or an exchange, please email customer service at support@gordonrush.com for our return address.

I am returning an item. How will I know when my return package is received?

You will receive a notification when your return package is received by our carrier service at our facility.

When will my refund be issued for returned products?

Your refund will be issued within 7 days of receipt of your return, and you will receive an email verifying issuance of the refund.