Privacy Policy

Gordon Rush Privacy Policy

Last updated: March 8, 2021

Gordon Rush (“Gordon Rush”, “we”, “us”, or “our”) understands the importance of privacy and is committed to protecting your personal information. This Privacy Notice (“Notice”) describes what personal information we collect, how we use it, and for what purposes. It also explains what rights you have with respect to your personal information.

What personal data do we collect from you and how?

We collect personal information about you when you register or subscribe for one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from Gordon Rush and from third parties, with whom we have a business relationship.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Google Chrome, Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs (these are the unique identifiers of the telecommunications towers being used by your mobile phone when you use our locations-based services on your mobile phone or tablet) and other location information (for example, GPS measurements), photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

Cookies and other tracking technologies

When you visit the Site, we may place a “cookie” on your computer or device. A cookie is a small file placed on your computer by a website that uses the cookie to store information about your use of the website to help users navigate websites efficiently, as well as to provide information to the owner of the website. You can delete cookies at any time through your browser settings.

We use cookies to improve your experience by recognizing you when you return to the Site, such as by assigning a session ID, and to deliver content specific to your interests. We also may allow our affiliates and third-party vendors to use cookies on our Site. Some of these parties may use cookies in ways that we do not. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site.

How this information may be used

Whenever you give us your personal information, we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

When you use our services:

If you create an account, look at or change your account details or contact a member of our Customer Support Team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services.

Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.

We may also use your personal information to send you marketing updates, as detailed in the next sections.

Tracking how our online services are used:

We collect and use third parties to collect and share with us, information from lots of visitors to our online services and analyze it to build up a picture of how people use our website. This helps us improve the experience we offer. We may also give anonymous statistics about visitors to other, reputable organizations, but the information we provide will not include details that would allow these organizations to identify you. To exercise your rights, you or your authorized agent may contact us as described below. Your request must provide sufficient information that allows us to reasonably verify you are the person about whom the request is made and describe your request with sufficient detail that allows Gordon Rush to properly respond to it. Depending on where you are located, some of these rights may be subject to limitations.

You may also opt-out of receiving email messages from us by clicking the “unsubscribe” link at the bottom of the message, or by following the opt-out instructions included in the communication; and receiving cross-device site advertising (tracking across devices) or targeted advertising by visiting https://optout.networkadvertising.org/?c=1.

Customization of our online services and advert targeting:

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third-party advertising agencies and networks. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies visit https://support.google.com/ads/answer/2662922?hl=en

Testimonials/Reviews:

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Mobile services:

When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We'll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service.

Social networks:

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

Direct marketing:

For information on how we may market to you, please read the section called "marketing opt-in and opt-out provisions".

Customer surveys:

Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

Who we will share your personal information with

We may disclose your personal information to a third party for a business purpose (i.e., a third party that provides services to Gordon Rush). These service providers include payment processors, and service providers that assist us with fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Site evaluation, data analysis and, where applicable, data cleansing. When we disclose personal information to our service providers, we make sure they keep the personal information confidential and do not use the personal information for any purpose other than the purpose for which we disclosed it to them. We may share personal information with advertising service providers (or permit them to collect personal information from you when visiting the Site).

Where we process your personal information

If you are visiting the Site, or purchasing products from us, from outside of the United States, please note that your personal information will be processed by us and stored in the United States. United States law may not be as protective of your personal information as the laws in your home country. However, we take steps to adequately protect personal information as set forth in this Notice.

We implement technical and organizational measures to protect personal information from loss, misuse, and unauthorized access or use, and all transactions are secure and encrypted by encryption technology. We routinely review our security measures and implement new measures as appropriate. However, we cannot guarantee the complete safety of personal information transferred via the Internet, so please exercise caution when submitting personal information online.

Marketing opt-in and opt-out provision

We offer you the chance to receive news and updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.

Marketing communications you subscribe to will only be sent by Gordon Rush.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively, you can change your marketing preferences by logging into My Account.

To opt out of direct mail or email, please contact our Customer Support Team at +1 (855) 557-2378 or by email at support@gordonrush.com.

How you can access your personal information and keep it up to date

You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact us at support@gordonrush.com.

You have the right to review and update your personal details. If for any reason you are concerned that the personal information, we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within "My Details", "Shipping Details" and "My Email Preferences". You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at support@gordonrush.com and we will amend your personal details.

Our Live Chat provider stores all chat conversations indefinitely. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Care team by emailing support@gordonrush.com.

California Privacy Rights

This section applies solely to the Californian consumers’ personal information processing (excluding our employees, applicants, staff and contractors). This section is intended to address the relevant notice requirements of the California Consumer Privacy Act (the “CCPA”), and uses certain terms having the meaning given in the CCPA.

Your information, sources and purposes: please refer to the sections above explaining what data we collect, how we use the personal data and the cookie collected for a description of the personal information we may collect about you (or have collected in the preceding 12 months) and the sources of such information (such as directly from you and your device or through certain third parties). These also describe the purposes for which we may use or have used such information
Sharing your information: we may have shared your personal information with certain categories of third parties, this Privacy Policy explains above who process your personal data
Selling your information: we have not sold personal information in exchange for monetary compensation. We may allow certain third parties (such as certain advertising partners) to collect your personal information via automated technologies on our platforms in an effort to serve you content and advertisements that may be of interest to you. You have the right to opt out of this disclosure of your information, as described in the cookie section
Your rights: subject to exceptions under applicable law, you may have certain choices regarding our use and disclosure of your personal information, as described below:
Access: you have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected about you during the past 12 months and details regarding our collection, use, disclosure of such information
Deletion: you have the right to request that we delete the personal information we have collected from you
Opt-Out: You have the right to manage the activation of the cookies as described in the cookie section

To exercise your rights, described above, you can:

call the toll-free number +1 (855) 557-2378 or
contact us directly at the e-mail address support@gordonrush.com. If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address).

No discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us

Personal, family and household clients: In addition, under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message to our e-mail address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

How we can make changes to this policy

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.

Where and how to ask questions or contact us about this policy

If you require further information about our privacy policy, please contact us at support@gordonrush.com

If you wish to talk to a Customer Support representative, please call us at +1 (855) 557-2378 or by emailing at support@gordonrush.com